Frequently Asked Questions
When will my order ship?
Our processing time is 1-5 business days, possibly sooner! Due to recent delivery delays, please allow up to 21 days (nationally) and 8 weeks (internationally) to receive a package. If you believe your package is delayed longer than usual or lost, read our shipping policies for more.
Do you ship internationally?
Yes, we ship worldwide! Though, you may be required to pay additional fees depending on where you are ordering from. We are not responsible for additional costs or customs fees. Call local delivery carriers for further info.
How can I get a refund? Can I return an item?
We do not offer refunds or returns at this time. Please read our refund policy for further information.
Can I change my order once I've placed it?
Once your order has been placed, you cannot make changes. Please make sure to double check your order before you submit your payment.
Do I have to make an account to place an order?
No. You can checkout as a Guest. If you choose to make an account, your personal information will remain private.
Do you sell your designs?
We do not! And we do not grant permission. If our designs are used by a third party, they are in violation of the legal rights. If you see others using our content or designs, please contact us at jinxddesignandco@gmail.com.